A Quicker Complaint Fixer: How to Speed Up The Resolution Process

Why does it take forever and a day to get an answer to a customer service complaint?
Like reader Michael Trout, who filed countless grievances and waited a year before his auto insurance claim was processed. Or William Osuna, whose airline ticket took almost two years to get refunded. (Ironically, or perhaps appropriately, the airline is now out of business.)

Read On