Customer relationship management -- when should you fire customers?

In a recent post on The New York Times website, in the section called "You're the boss -- the art of running a small business," Jennifer Walzer, the owner of a company that provides corporate data backups, wrote a post suggesting that her smaller clients might have to be "fired" in order to provide more focus on larger clients and prospects. "As much as I would like to continue to take care of our small clients, we might have to start introducing them to other options," she wrote.
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